Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS General Questions | Order Status Questions | Shipping and Delivery Questions
Returns
Shirt sizes
Payment Information
Endangered Cultures.com Store Credit
PayPal
Bill me Later®
General Questions
About Returns
Shirts/Fabrics
About Customer Service
About Security
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Returns
Q: How long does it take for me to get a refund?
A: It may take 4-5 business days for your return to reach the Endangered Cultures Fulfillment Center. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
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Q: I am trying to look at my label to print but I just see a blank window with a red X. How can I see my label?
A: We greatly apologize that you are unable to see your label. In order to view your new flex label, we ask that you be logged into your Endangered Cultures.com account before trying to view it. Please follow these steps and your label will appear:
Log into your account with your email address and password.
Navigate away from the website, to your specified email provider (i.e. Hotmail, Gmail, Yahoo, etc.)
Open the Flex Label Email that was generated when the return request was processed
Click on the label link!
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Q: I just printed out my USPS return label and it has two barcodes on it, is this the correct label?
A: Endangered Cultures.com USPS return labels to include a UPS tracking number and bar code as well. This is known as a "Flex Label." When you generate a USPS label, you will see two barcodes so that the you have the option to return via USPS or UPS.
Both barcodes are needed on the label, so please do not alter the label in any way. The reason both barcodes are needed is because when the package is dropped off at USPS, UPS will then pick up the package from USPS and deliver it to the Endangered Cultures Fulfillment Centers.
If you misplace your USPS Flex label, please contact the Endangered Cultures Customer Loyalty Team at 1-800-610-0974 for assistance in attaining a new Flex Label.
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Q: I printed out my label and misplaced it. How can I retrieve it again?
A: We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label, is by logging in at Endangered Cultures.com.
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Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied with your purchase from Endangered Cultures you can return your item(s) for a full refund within 120 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
The easiest way for you to return the merchandise is to get a pre-paid label by logging in at Endangered Cultures.com
Go to the website and click on My Account in the upper right hand corner.
Log in to your account using your email address and password.
Click on the order number of the merchandise you wish to return.
Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.
If you would like to receive a store credit, please check the circle at the top. Otherwise, choose the second circle to receive a refund.
Choose to have the label displayed for immediate printing, emailed if you are unable to print immediately, or mailed to you via USPS mail. Then click 'Return Item(s)' at the bottom of the page.
The next page will feature a picture of the item and a barcode.
If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box. On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says "Click here to view your return label." Now just print it and tape it to you shipping box with clear packing tape. Ta-da!
If you would rather receive your label via email, simply let us know by email or phone. We will gladly send it to you right away. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Instead of choosing the option to print in the above return process, select the option to have a label mailed to you. If you select the USPS 'snail mail' option, please allow 7-10 business days for the label to arrive.
Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.ups.com.
It may take 4-5 business days for your return to reach the Endangered Cultures Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
More About Our Return Policy
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Q: I would like to return a gift that was sent to me. How do I do that?
A: Endangered Cultures.com is very sorry that your gift did not work for you. Please call the Endangered Cultures Customer Loyalty Team at 1-800-610-0974 for assistance returning the item. You will need to provide some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. In lieu of that information, you can give them the LPN number that is on the side of the shirt box.
Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please call the Endangered Cultures Customer Loyalty Team at 1-800-610-0974 for assistance.
To ensure availability of your desired item, please place the item into your shopping cart. If we do not have the size and color combination available, it will give you an error message.
In order to expedite the process for you, you can create your own account on Endangered Cultures.com. Please click on the "My Account" link at the top right of the website and begin the process. Otherwise, we will be more than happy to create one for you over the phone.
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Q: I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
A: Orders with Gift Certificates/cards as payment will be refunded to Endangered Cultures store credit for your convenience
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Shirts/Fabrics
Q: How do I know my shirt size?
A: If you are unsure of your shirt size, you can measure your shirt size by simply taking measurement from armpit to armpit and multiply by 2. For sleeve length measured from middle of base of your neck down shoulder to your wrist and you neck measurement is simply around your neck Please also keep in mind that our items are individually handmade by a select group of sewers therefore there sizing may vary slightly accordingly.
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Q: I want to know if you carry a specific fabric/color/size?
A: Try clicking on the Size Chart Button located at the top of each page - you will be taken to a page where can view details of shirt sizes. By clicking on the Fabrics Button you will be able to view all fabrics currently available. Please check back often since we add new fabrics on a daily basis!
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Q: Are there Endangered Cultures.com gift certificates and/or gift cards?
A: Yes! If you're looking for the perfect gift or just doing some last minute shopping, Gift Certificates and Gift Cards are the perfect solution for you! Endangered Cultures.com Gift Certificates and Gift Cards.
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Q: Do you do back orders?
A: No. We do not do back orders. If an item is out of stock the Endangered Cultures Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
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Q: Do you have a catalog?
A: No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular shirt or style of shirt that you are interested in, please feel free to contact us and we will be happy to help you locate it.
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Q: Do you match prices if an item goes on sale after my purchase?
A: Yes! If an item you order from Endangered Cultures.com goes on sale on Endangered Cultures within 10 days of your original purchase, just contact us anytime during that 10 day time frame and we’ll be happy to refund the difference to your original method of payment.
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Q: Do you offer Live Chat support?
A: Unfortunately not at this time. We are new, small and growing…. As you support us and spread the word about our funky fresh shirts and fabrics we’ll grow and offer live chat and so much more!
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Q: How can I write a review on a product?
A: You can write a product review in with just 5 easy steps:
On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’. Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other fabrics that you recommend.
*Please note: this section is designed around how a shirt fits. We are working on updating this section to be dynamic based on the fabric or product type. If the question does not pertain to your product type, please feel free to just type in your review in the text box and select the star ratings.
Then, click on the orange ‘Submit your Review’ button.
Once you’ve submitted your review, it may take up to 48 hours for it to appear on the site.
Please visit http://www.Endangered Cultures.com/terms-of-use to review the legal terms and conditions concerning your submission of reviews.
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Q: How do I unsubscribe from any of your mailing lists?
A:
There are two quick and easy ways to unsubscribe from our mailing list. Call us at 1-800-610-0974 and one of our customer services representative will take care of your request over the phone.
Email us at cs@endangeredcultures.com and one of our customer services representatives will unsubscribe your email address.
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Q: How do I use my Gift Certificate/Coupon Code/Store Credit Code?
A: Using your code is as easy as 1-2-3!
Place all of the items in your shopping cart.
Under the Grand Total, click on "Have a Gift Certificate or Coupon Code? Add it here"
Enter the code in the new box and click "Update Grand Total"
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Q: I tried to check out and the item in my shopping cart disappeared, what happened?
A: We are sorry that you were not able to complete your order. The selection on Endangered Cultures.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
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Q: Is the item I want going to go on sale soon?
A: Unfortunately, Endangered Cultures.com does not know if an item will go on sale or be marked down until it actually happens.
It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.
The best way to catch a great sale would be to visit the sales page.
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Q: My email address has changed. How do I update this information to my current account?
A: You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
Visit the website and click on "My Account" in the upper right-hand corner of the page.
Log in to your account by typing your previous e-mail address and password.
Once logged in, click on "Edit Profile," towards the right hand side of the page.
Type your new e-mail address on lines 3 and 4.
Verify your "Current password" at the bottom.
Click "Update Now."
Your e-mail will be updated.
Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the Endangered Cultures Customer Loyalty Team at 1-800-610-0974 to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.
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Q: The item I want is out of stock. What do I do now?
A: Endangered Cultures.com is very sorry that the item that you need is out of stock. Underneath the size selection dropdown menu, there is a link that says "Don't see your size?". If you click on that link, you will see a popup that will let you add your email address to our notification list. When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
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About International Shopping
Q: Do you accept orders through VOIP?
A:While we are happy to hear from our international customers, we are unable to accept VOIP(voice over internet protocol) calls at this time.. You may call us from any land line or cellular phone at +1 626-298-6563. We apologize for the inconvenience this may cause.
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Payment Information
Q: Do you accept international credit cards?
A: Currently Endangered Cultures.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, MasterCard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section.
Please do the following:
For the billing information
Enter your street address on Address Line 1.
Enter your City, County or Province, and Postal Code on Address Line 2.
Enter your Country for the city.
Enter AA for the state.
Enter 11111 for the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
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Q: Do your pre-paid labels cover international returns?
A: Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States.
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Q: Do you allow Cashier's Checks or Money Orders?
A: No. At this time Endangered Cultures.com does not accept Cashier's Checks or Money Orders.
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Q: Do you charge sales tax or shipping on any item?
A: Because we want you to have the most excellent shopping experience, and for your convenience Endangered Cultures , LLC does not charge for shipping for purchases or returns --and you won’t end up with the surprise mystery addition to your total due in the form of sales tax at the end of checkout.
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Q: Is it safe to use my credit card on your site and your secure phone line?
A: Yes! Endangered Cultures.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Review the Safe Shopping Guarantee
Review the Secure Shopping
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Q: Is it safe to use my debit card online?
A: Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
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Q: What forms of payment do you accept?
A: Endangered Cultures.com currently accepts Visa, MasterCard, Discover, American Express, Bill Me Later, and PayPal for all orders.
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Q: What can cause my order to be delayed?
A: 1. If the billing information you provided does not match what your bank has on file(including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves, as much as we love receiving them. However, if you are shipping to an address other than your billing address your order may be delayed.
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Endangered Cultures.com Store Credit
Q: How can I obtain the balance of my store credit?
A: Your Store Credit balance is listed in the store credit section on the My Account Page. You may also obtain your balance of store credit by calling our Customer Loyalty Team at 1-800-610-0974.
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Q: How do I use store credit?
A: The easiest way for you to use store credit is applying it in your shopping cart. To do this, start by being logged in your Endangered Cultures account. Once logged in go to your shopping cart. You will find a grey button underneath the grand total. The current amount of store credit you have available will appear to the left of the button. The button will say "Apply Store Credit". After clicking on this button, your grand total will be updated. At this point you can proceed to checkout.
Please know that if you do not have store credit available for use, this button will not appear in your shopping cart.
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Q: I lost my store credit code, how do I get it?
A: You can find your store credit code in the email you were sent when your return was received and you were given store credit. If you lost this email or cannot find this email, you may obtain your code by calling the Endangered Cultures Customer Loyalty Team at 1-800-610-0974, who would be more than happy to email you another copy as we're unable to provide the code by phone.
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Q: What is store credit and how do I get it?
A: Store Credit is credit received for returns that may be used to purchase future orders on the website. When returning items you have the option to 'Receive Store Credit' or 'Refund my Credit Card'; if you select 'Receive Store Credit' you will receive store credit for the amount of your return.
Please keep in mind that store credit is only available once your item(s) has been returned and processed.
For more information on store credit, see our terms and conditions
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PayPal
Q: How do I sign up for PayPal?
A: You can sign up for a PayPal account by going to https://www.paypal.com.
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Q: How do I use a PayPal payment option?
A: Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.
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Q: How is billing done for PayPal?
A: Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
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Q: What do I do if I have questions about my PayPal account?
A: You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.
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Q: What is PayPal?
A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
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Q: When are funds transferred out of my PayPal account for my order?
A: PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
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Bill me Later®
Q: How do I use Bill Me Later?
A: Bill Me Later is a payment method that’s offered to you during checkout. Simple select Bill Me Later from the payment type area, and follow the instructions presented. If you have any questions, please call us anytime: 800-610-0974.
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Q: What is Bill me Later?
A: Bill Me Later is a safe and convenient payment method offered through WebBank. It is available to all US residents who are of legal age in their state of residence. Bill Me Later is subject to credit approval, and once approved, you will have 25 days from the date on your statement to pay your balance in full without incurring any fees. For more information, you can visit their website or call Bill Me Later customer service at 1-866-528-3733 from the hours of 9:00am-11:00pm EST, 7 days a week.
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General Questions
Q: What are cookies? Do I need to enable cookies on my browser?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on Endangered Cultures.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.
For more information about how we use cookies, See Our Privacy Policy.
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Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that Endangered Cultures.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.
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About
Q: Are there any benefits to having an account with you?
A: With your Endangered Cultures.com account, you will have access to the following information:
Your Account Information
Your Order History
Process a Return
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Certificates
Frequently Asked Questions: Order Status
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Q: How can I get assistance if I need it?
A: Three Quick and Easy Solutions - We're Here to Help You!
Call the Endangered Cultures Customer Loyalty Team (ECCLT):
ECCLT phone lines are open 24 hours a day - 365 days a year.
1-800-610-0974
Email the ECCLT:
ECCLT looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email the Endangered Cultures Customer Loyalty Team
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Q: How do I know it is safe to shop with you?
A: Endangered Cultures.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.
Safe Shopping Guarantee - Shop With Confidence
Secure Shopping - Protecting Your Personal Information
Our Privacy Policy
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Q: Is there a way to get more information about Endangered Cultures?
A: We Are a Service Company That Happens to Sell ___________:
We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
We are committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of merchandise, we strive to provide you with the best service in the industry.
About
Contact Information
Customer Testimonials
Glossary of Terms
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Q: What is your shipping and return policies?
A: Unlike many other web sites that have special rules and lots of fine print, Endangered Cultures.com offers free shipping on all orders over $150.00 placed on the website, for delivery to continental US destinations with no minimum order sizes or special exceptions.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. If, for whatever reason, you're not happy with your purchase just complete our easy self-service return process. Your returns back to the warehouse are absolutely free. With our 365 day return policy, there are no special catches or exceptions.
For assistance with your return or exchange, please call the Endangered Cultures Customer Loyalty Team at 1-800-610-0974 and press option 3 for assistance.
Endangered Cultures.com Shipping and Return Policies
(Self Service) Return Instructions
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Q: What kind of selection do you have?
A: Endangered Cultures.com offers distinctive and unique products that are handmade from select materials, fabrics and designs that have limited availability. We are not mass merchandisers. We offer handmade products that have a story to tell—and that let you make a personal fashion statement--with limited availability -- online or offline. We add new styles to our site on a daily basis so that our selection is always fresh and up to date but we make only a very limited number each design. Everything In-Stock: If you are able to place an item in your shopping cart that means that the item is available for immediate shipment. The fulfillment rate is over 99.9% - you can feel confident that if you ordered it, you will receive it. Remember because we very limited quantities of our items inventory tends to move fast and because the fabrics we use are produced in only limited amounts while we make every effort to secure additional fabric for our most popular items there is no guarantee they will be available.
Endangered Cultures Fulfillment Centers in California
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Go to the Homepage
Have questions? Prefer to order by Phone or Fax? The Endangered Cultures Customer Loyalty Team (ECCLT) is happy to help!
Call ECCLT 24 hours a day - 365 days a year: 1-800-610-0974 or
Email Endangered Cultures Customer Loyalty Team
Returns
- How long does it take for me to get a refund?
- I am trying to look at my label to print but I just see a blank window with a red X. How can I see my label?
- I just printed out my USPS return label and it has two barcodes on it, is this the correct label?
- I printed out my label and misplaced it. How can I retrieve it again?
- I want to return my purchase! What do I do?
- I would like to return a gift that was sent to me. How do I do that?
- I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
Shirt sizes
- How do I know my shirt size?
- I want to know if you carry a specific color/size?
- Are there Endangered Cultures gift certificates and/or gift cards?
- Do you do back orders?
- Do you have a catalog?
- Do you match prices if an item goes on sale after my purchase?
- Do you offer Live Chat support?
- How can I write a review on a product?
- How do I unsubscribe from any of your mailing lists?
- How do I use my Gift Certificate/Coupon Code/Store Credit Code?
- I tried to check out and the item in my shopping cart disappeared, what happened?
- Is the item I want going to go on sale soon?
- My email address has changed. How do I update this information to my current account?
- The item I want is out of stock. What do I do now?
- Do you accept orders through VOIP?
Payment Information
- Do you accept international credit cards?
- Do you allow Cashier's Checks or Money Orders?
- Do you charge sales tax on any item?
- Is it safe to use my credit card on your site? On your recorded order phone line?
- Is it safe to use my debit card online?
- What forms of payment do you accept?
- What can cause my order to be delayed?
Endangered Cultures.com Store Credit
- How can I obtain the balance of my store credit?
- How do I use store credit?
- I lost my store credit code, how do I get it?
- What is store credit and how do I get it?
PayPal
- How do I sign up for PayPal?
- How do I use a PayPal payment option?
- How is billing done for PayPal?
- What do I do if I have questions about my PayPal account?
- What is PayPal?
- When are funds transferred out of my PayPal account for my order?
Bill me Later®
General Questions
- How can I get assistance if I need it?
- How do I know it is safe to shop with you?
- Is there a way I can learn more about the Endangered Cultures Family?
- What is your shipping and return policies?
- What kind of selection do you have?
About Returns
- Do your pre-paid labels cover international returns?
- How long does it take for me to get a refund?
- I am trying to look at my label to print but I just see a blank window with a red X. How can I see my label?
- I just printed out my USPS return label and it has two barcodes on it, is this the correct label?
- I printed out my label and misplaced it. How can I retrieve it again?
- I want to return my purchase! What do I do?
- I would like to return a gift that was sent to me. How do I do that?
- I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
Shirts/Fabrics
- How do I know my shirt size?
- I want to know if you carry a specific fabric/color/size?
- Are there Endangered Cultures.com gift certificates and/or gift cards?
- Do you do back orders?
- Do you have a catalog?
- Do you match prices if an item goes on sale after my purchase?
- Do you offer Live Chat support?
- How can I write a review on a product?
- How do I unsubscribe from any of your mailing lists?
- How do I use my Gift Certificate/Coupon Code/Store Credit Code?
- I tried to check out and the item in my shopping cart disappeared, what happened?
- Is the item I want going to go on sale soon?
- My email address has changed. How do I update this information to my current account?
- The item I want is out of stock. What do I do now?
- Do you accept orders through VOIP?
About Customer Service
About Security
- How do I know it is safe to shop with you?
- Is there a way I can learn more about the Endangered Cultures Family?
- What kind of selection do you have?
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Returns
Q: How long does it take for me to get a refund?
A: It may take 4-5 business days for your return to reach the Endangered Cultures Fulfillment Center. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
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Q: I am trying to look at my label to print but I just see a blank window with a red X. How can I see my label?
A: We greatly apologize that you are unable to see your label. In order to view your new flex label, we ask that you be logged into your Endangered Cultures.com account before trying to view it. Please follow these steps and your label will appear:
Log into your account with your email address and password.
Navigate away from the website, to your specified email provider (i.e. Hotmail, Gmail, Yahoo, etc.)
Open the Flex Label Email that was generated when the return request was processed
Click on the label link!
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Q: I just printed out my USPS return label and it has two barcodes on it, is this the correct label?
A: Endangered Cultures.com USPS return labels to include a UPS tracking number and bar code as well. This is known as a "Flex Label." When you generate a USPS label, you will see two barcodes so that the you have the option to return via USPS or UPS.
Both barcodes are needed on the label, so please do not alter the label in any way. The reason both barcodes are needed is because when the package is dropped off at USPS, UPS will then pick up the package from USPS and deliver it to the Endangered Cultures Fulfillment Centers.
If you misplace your USPS Flex label, please contact the Endangered Cultures Customer Loyalty Team at 1-800-610-0974 for assistance in attaining a new Flex Label.
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Q: I printed out my label and misplaced it. How can I retrieve it again?
A: We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label, is by logging in at Endangered Cultures.com.
- Go to the website and click on My Account in the upper right hand corner.
- Log in to your account using your email address and password.
- Choose the order number of the merchandise you wish to return.
- Underneath the Status and Tracking column, you will see a link that says, "Display Your Return Label"
- Your label will appear for you to print.
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Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied with your purchase from Endangered Cultures you can return your item(s) for a full refund within 120 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
The easiest way for you to return the merchandise is to get a pre-paid label by logging in at Endangered Cultures.com
Go to the website and click on My Account in the upper right hand corner.
Log in to your account using your email address and password.
Click on the order number of the merchandise you wish to return.
Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.
If you would like to receive a store credit, please check the circle at the top. Otherwise, choose the second circle to receive a refund.
Choose to have the label displayed for immediate printing, emailed if you are unable to print immediately, or mailed to you via USPS mail. Then click 'Return Item(s)' at the bottom of the page.
The next page will feature a picture of the item and a barcode.
If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box. On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says "Click here to view your return label." Now just print it and tape it to you shipping box with clear packing tape. Ta-da!
If you would rather receive your label via email, simply let us know by email or phone. We will gladly send it to you right away. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Instead of choosing the option to print in the above return process, select the option to have a label mailed to you. If you select the USPS 'snail mail' option, please allow 7-10 business days for the label to arrive.
Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.ups.com.
It may take 4-5 business days for your return to reach the Endangered Cultures Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
More About Our Return Policy
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Q: I would like to return a gift that was sent to me. How do I do that?
A: Endangered Cultures.com is very sorry that your gift did not work for you. Please call the Endangered Cultures Customer Loyalty Team at 1-800-610-0974 for assistance returning the item. You will need to provide some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. In lieu of that information, you can give them the LPN number that is on the side of the shirt box.
Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please call the Endangered Cultures Customer Loyalty Team at 1-800-610-0974 for assistance.
To ensure availability of your desired item, please place the item into your shopping cart. If we do not have the size and color combination available, it will give you an error message.
In order to expedite the process for you, you can create your own account on Endangered Cultures.com. Please click on the "My Account" link at the top right of the website and begin the process. Otherwise, we will be more than happy to create one for you over the phone.
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Q: I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
A: Orders with Gift Certificates/cards as payment will be refunded to Endangered Cultures store credit for your convenience
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Shirts/Fabrics
Q: How do I know my shirt size?
A: If you are unsure of your shirt size, you can measure your shirt size by simply taking measurement from armpit to armpit and multiply by 2. For sleeve length measured from middle of base of your neck down shoulder to your wrist and you neck measurement is simply around your neck Please also keep in mind that our items are individually handmade by a select group of sewers therefore there sizing may vary slightly accordingly.
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Q: I want to know if you carry a specific fabric/color/size?
A: Try clicking on the Size Chart Button located at the top of each page - you will be taken to a page where can view details of shirt sizes. By clicking on the Fabrics Button you will be able to view all fabrics currently available. Please check back often since we add new fabrics on a daily basis!
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Q: Are there Endangered Cultures.com gift certificates and/or gift cards?
A: Yes! If you're looking for the perfect gift or just doing some last minute shopping, Gift Certificates and Gift Cards are the perfect solution for you! Endangered Cultures.com Gift Certificates and Gift Cards.
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Q: Do you do back orders?
A: No. We do not do back orders. If an item is out of stock the Endangered Cultures Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
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Q: Do you have a catalog?
A: No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular shirt or style of shirt that you are interested in, please feel free to contact us and we will be happy to help you locate it.
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Q: Do you match prices if an item goes on sale after my purchase?
A: Yes! If an item you order from Endangered Cultures.com goes on sale on Endangered Cultures within 10 days of your original purchase, just contact us anytime during that 10 day time frame and we’ll be happy to refund the difference to your original method of payment.
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Q: Do you offer Live Chat support?
A: Unfortunately not at this time. We are new, small and growing…. As you support us and spread the word about our funky fresh shirts and fabrics we’ll grow and offer live chat and so much more!
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Q: How can I write a review on a product?
A: You can write a product review in with just 5 easy steps:
On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’. Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other fabrics that you recommend.
*Please note: this section is designed around how a shirt fits. We are working on updating this section to be dynamic based on the fabric or product type. If the question does not pertain to your product type, please feel free to just type in your review in the text box and select the star ratings.
Then, click on the orange ‘Submit your Review’ button.
Once you’ve submitted your review, it may take up to 48 hours for it to appear on the site.
Please visit http://www.Endangered Cultures.com/terms-of-use to review the legal terms and conditions concerning your submission of reviews.
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Q: How do I unsubscribe from any of your mailing lists?
A:
There are two quick and easy ways to unsubscribe from our mailing list. Call us at 1-800-610-0974 and one of our customer services representative will take care of your request over the phone.
Email us at cs@endangeredcultures.com and one of our customer services representatives will unsubscribe your email address.
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Q: How do I use my Gift Certificate/Coupon Code/Store Credit Code?
A: Using your code is as easy as 1-2-3!
Place all of the items in your shopping cart.
Under the Grand Total, click on "Have a Gift Certificate or Coupon Code? Add it here"
Enter the code in the new box and click "Update Grand Total"
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Q: I tried to check out and the item in my shopping cart disappeared, what happened?
A: We are sorry that you were not able to complete your order. The selection on Endangered Cultures.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
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Q: Is the item I want going to go on sale soon?
A: Unfortunately, Endangered Cultures.com does not know if an item will go on sale or be marked down until it actually happens.
It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.
The best way to catch a great sale would be to visit the sales page.
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Q: My email address has changed. How do I update this information to my current account?
A: You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
Visit the website and click on "My Account" in the upper right-hand corner of the page.
Log in to your account by typing your previous e-mail address and password.
Once logged in, click on "Edit Profile," towards the right hand side of the page.
Type your new e-mail address on lines 3 and 4.
Verify your "Current password" at the bottom.
Click "Update Now."
Your e-mail will be updated.
Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the Endangered Cultures Customer Loyalty Team at 1-800-610-0974 to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.
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Q: The item I want is out of stock. What do I do now?
A: Endangered Cultures.com is very sorry that the item that you need is out of stock. Underneath the size selection dropdown menu, there is a link that says "Don't see your size?". If you click on that link, you will see a popup that will let you add your email address to our notification list. When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
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About International Shopping
Q: Do you accept orders through VOIP?
A:While we are happy to hear from our international customers, we are unable to accept VOIP(voice over internet protocol) calls at this time.. You may call us from any land line or cellular phone at +1 626-298-6563. We apologize for the inconvenience this may cause.
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Payment Information
Q: Do you accept international credit cards?
A: Currently Endangered Cultures.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, MasterCard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section.
Please do the following:
For the billing information
Enter your street address on Address Line 1.
Enter your City, County or Province, and Postal Code on Address Line 2.
Enter your Country for the city.
Enter AA for the state.
Enter 11111 for the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
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Q: Do your pre-paid labels cover international returns?
A: Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States.
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Q: Do you allow Cashier's Checks or Money Orders?
A: No. At this time Endangered Cultures.com does not accept Cashier's Checks or Money Orders.
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Q: Do you charge sales tax or shipping on any item?
A: Because we want you to have the most excellent shopping experience, and for your convenience Endangered Cultures , LLC does not charge for shipping for purchases or returns --and you won’t end up with the surprise mystery addition to your total due in the form of sales tax at the end of checkout.
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Q: Is it safe to use my credit card on your site and your secure phone line?
A: Yes! Endangered Cultures.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Review the Safe Shopping Guarantee
Review the Secure Shopping
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Q: Is it safe to use my debit card online?
A: Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
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Q: What forms of payment do you accept?
A: Endangered Cultures.com currently accepts Visa, MasterCard, Discover, American Express, Bill Me Later, and PayPal for all orders.
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Q: What can cause my order to be delayed?
A: 1. If the billing information you provided does not match what your bank has on file(including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves, as much as we love receiving them. However, if you are shipping to an address other than your billing address your order may be delayed.
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Endangered Cultures.com Store Credit
Q: How can I obtain the balance of my store credit?
A: Your Store Credit balance is listed in the store credit section on the My Account Page. You may also obtain your balance of store credit by calling our Customer Loyalty Team at 1-800-610-0974.
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Q: How do I use store credit?
A: The easiest way for you to use store credit is applying it in your shopping cart. To do this, start by being logged in your Endangered Cultures account. Once logged in go to your shopping cart. You will find a grey button underneath the grand total. The current amount of store credit you have available will appear to the left of the button. The button will say "Apply Store Credit". After clicking on this button, your grand total will be updated. At this point you can proceed to checkout.
Please know that if you do not have store credit available for use, this button will not appear in your shopping cart.
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Q: I lost my store credit code, how do I get it?
A: You can find your store credit code in the email you were sent when your return was received and you were given store credit. If you lost this email or cannot find this email, you may obtain your code by calling the Endangered Cultures Customer Loyalty Team at 1-800-610-0974, who would be more than happy to email you another copy as we're unable to provide the code by phone.
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Q: What is store credit and how do I get it?
A: Store Credit is credit received for returns that may be used to purchase future orders on the website. When returning items you have the option to 'Receive Store Credit' or 'Refund my Credit Card'; if you select 'Receive Store Credit' you will receive store credit for the amount of your return.
Please keep in mind that store credit is only available once your item(s) has been returned and processed.
For more information on store credit, see our terms and conditions
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PayPal
Q: How do I sign up for PayPal?
A: You can sign up for a PayPal account by going to https://www.paypal.com.
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Q: How do I use a PayPal payment option?
A: Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.
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Q: How is billing done for PayPal?
A: Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
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Q: What do I do if I have questions about my PayPal account?
A: You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.
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Q: What is PayPal?
A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
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Q: When are funds transferred out of my PayPal account for my order?
A: PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
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Bill me Later®
Q: How do I use Bill Me Later?
A: Bill Me Later is a payment method that’s offered to you during checkout. Simple select Bill Me Later from the payment type area, and follow the instructions presented. If you have any questions, please call us anytime: 800-610-0974.
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Q: What is Bill me Later?
A: Bill Me Later is a safe and convenient payment method offered through WebBank. It is available to all US residents who are of legal age in their state of residence. Bill Me Later is subject to credit approval, and once approved, you will have 25 days from the date on your statement to pay your balance in full without incurring any fees. For more information, you can visit their website or call Bill Me Later customer service at 1-866-528-3733 from the hours of 9:00am-11:00pm EST, 7 days a week.
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General Questions
Q: What are cookies? Do I need to enable cookies on my browser?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on Endangered Cultures.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.
For more information about how we use cookies, See Our Privacy Policy.
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Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that Endangered Cultures.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.
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About
Q: Are there any benefits to having an account with you?
A: With your Endangered Cultures.com account, you will have access to the following information:
Your Account Information
Your Order History
Process a Return
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Certificates
Frequently Asked Questions: Order Status
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Q: How can I get assistance if I need it?
A: Three Quick and Easy Solutions - We're Here to Help You!
Call the Endangered Cultures Customer Loyalty Team (ECCLT):
ECCLT phone lines are open 24 hours a day - 365 days a year.
1-800-610-0974
Email the ECCLT:
ECCLT looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email the Endangered Cultures Customer Loyalty Team
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Q: How do I know it is safe to shop with you?
A: Endangered Cultures.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.
Safe Shopping Guarantee - Shop With Confidence
Secure Shopping - Protecting Your Personal Information
Our Privacy Policy
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Q: Is there a way to get more information about Endangered Cultures?
A: We Are a Service Company That Happens to Sell ___________:
We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
We are committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of merchandise, we strive to provide you with the best service in the industry.
About
Contact Information
Customer Testimonials
Glossary of Terms
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Q: What is your shipping and return policies?
A: Unlike many other web sites that have special rules and lots of fine print, Endangered Cultures.com offers free shipping on all orders over $150.00 placed on the website, for delivery to continental US destinations with no minimum order sizes or special exceptions.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. If, for whatever reason, you're not happy with your purchase just complete our easy self-service return process. Your returns back to the warehouse are absolutely free. With our 365 day return policy, there are no special catches or exceptions.
For assistance with your return or exchange, please call the Endangered Cultures Customer Loyalty Team at 1-800-610-0974 and press option 3 for assistance.
Endangered Cultures.com Shipping and Return Policies
(Self Service) Return Instructions
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Q: What kind of selection do you have?
A: Endangered Cultures.com offers distinctive and unique products that are handmade from select materials, fabrics and designs that have limited availability. We are not mass merchandisers. We offer handmade products that have a story to tell—and that let you make a personal fashion statement--with limited availability -- online or offline. We add new styles to our site on a daily basis so that our selection is always fresh and up to date but we make only a very limited number each design. Everything In-Stock: If you are able to place an item in your shopping cart that means that the item is available for immediate shipment. The fulfillment rate is over 99.9% - you can feel confident that if you ordered it, you will receive it. Remember because we very limited quantities of our items inventory tends to move fast and because the fabrics we use are produced in only limited amounts while we make every effort to secure additional fabric for our most popular items there is no guarantee they will be available.
Endangered Cultures Fulfillment Centers in California
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Go to the Homepage
Have questions? Prefer to order by Phone or Fax? The Endangered Cultures Customer Loyalty Team (ECCLT) is happy to help!
Call ECCLT 24 hours a day - 365 days a year: 1-800-610-0974 or
Email Endangered Cultures Customer Loyalty Team
